Errors Loading Pages After Installing BitDefender

ransomedbyfire

Seems like every time I switch from the antivirus that came on my computer to any free antivirus including Avast and BitDefender, I end up getting "page could not load" much more often than before I switched. Is there any way to fix this besides restoring my computer to a point before I switched antiviruses (which, so far, has been the only way I've found to solve the problem)?

Gjoksi

Hello.

You should do the next steps when Bitdefender is being installed on your PC/laptop.

So, first, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.