WPKG Jscript blocked how to exclude for On-access

1970sDad

Hi,

I use WPKG to remotely deploy applications and updates on my family network. It worked with MBAM but now I've subscribed to BitDefender and it blocks the installation of some software such as MSP files.

The log is:

Suspicious activity blocked now

Feature: Antivirus

JScript tried to load a malicious resource detected as Amsi.Edge.6.903EB20B and was blocked. Your device is safe.

I've tried to add an exclusion but it will only allow cscript.exe as 'On-line Threat Protection' when I need it to be On-Access. How can I add this in as an exclusion?

Thanks

Paul

Alexandru_BD

Hello @1970sDad and welcome to the Community!

Try to add an exception for the Advanced Threat Defense module by following the steps described in the article below:

https://www.bitdefender.com/consumer/support/answer/2393/

Let us know if this fixes the issue.

Regards

Gjoksi

Hello.

If the steps provided by @Alexandru_BD above didn't help you, follow the next steps:

First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

1970sDad

https://community.bitdefender.com/en/discussion/comment/313509#Comment_313509

Hi Alexandru, thank you for replying but unfortunatly that has not worked. I will capture the logs and send to customer support.

thank you both.

Paul