Prevent Bitdefender free from disinfecting a file

dallama

Hi, I'm a python developer and I have come into a problem with bitdefender. Whenever I run my code, bitdefender will block it, disinfect it, and then I need to go and remove it from quarentine. I added an exception but all that does is stop the program from going to quarentine when it starts disinfection. How do I stop the file from being disinfected at all?

Thanks

Alexandru_BD

Hello @dallama and welcome to the Community!

Can you tell us exactly how the exception was added? Is it an .exe file? I've seen cases before, but these must be addressed individually.

I think this is not something we can resolve in the forum, unfortunately. The engineers will have to take a closer look. Kindly get in touch with our Technical Support Teams by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

Flexx

https://community.bitdefender.com/en/discussion/92813/prevent-bitdefender-free-from-disinfecting-a-file

Check if below steps help:

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real time protection in Bitdefender.

Regards