Recurring infection in C:\Windows\SysWOW64\1176\65069.exe

GKoo

Hi everyone,

My device was infected with a malware. After scanning it with bitdefender the malware was cleaned but I keep getting a recurring infection which the AV cleans but it occurs every 15-20 minutes.

Any idea what can be done about it? The antivirus claims to clean it but there's nothing in the quarantine or in the specified path:

Alexandru_BD

Hello @GKoo,

The engineers will require logs from the machine to further investigate. Unfortunately, this cannot be achieved on the forums. You can create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Then, create a connectivity log file by following the steps described here:

https://www.bitdefender.com/consumer/support/answer/9689/

Afterwards, you can get in touch with our engineers by opening a ticket where you can attach the logs. Access the link below, scroll down to the bottom of the page and select the e-mail contact channel:

https://www.bitdefender.com/consumer/support/

Let us know how it goes.

Gjoksi

@Alexandru_BD @GKoo

I don't think the OP needs to create a connectivity log.

He/She doesn't have problem(s) with the connection, he/she has problem(s) with threat(s).

So, he/she needs to create a BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Regards.

Alexandru_BD

Agreed @Gjoksi, the second link slipped there somehow. So, it's just the BDsysLog that's indeed required in the above scenario @GKoo.

Cheers

GKoo

Hello, indeed the issue is regarding a threat not the connection.

Please find attached the SysLog.

bdsyslog.zip

Thank you

threat.png

Alexandru_BD

Hi @GKoo,

Kindly be advised that the logs should be provided to the Support engineers, as they can further assist with your request.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Once you have selected the relevant category for your request and the product used, simply choose one of the contact channels displayed there:

Let us know how it goes.

Thank you.

Gjoksi

@Alexandru_BD

This is the second time you're misleading an user.

Like Sheldon Cooper would say: You have two strikes. Three strikes, and you're out. :))))))

Regards.

Alexandru_BD

But why? 😂

They can still call and send the logs 🙄😎