Bitdefender VPN kills internet speed

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Why does the Bitdefender VPN kill internet speed by 75 to 80%?

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    On the same issue, check out this comment:

    If that didn't help, do the following:

    First, take screenshot(s) of the issue,

    create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    and

    create a connectivity log file, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/9689/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://www.bitdefender.com/consumer/support/help/

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • Mongo
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    Thanks for your reply but with the VPN on the speed is around 100 to 150. Turn the VPN off and it is always over 500. Even using the two closest VPN sites makes no difference.

  • Alexandru_BD
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    Hello,

    Just a quick update on this matter, it seems that the Support Teams received a couple of similar reports as well. Based on the information gathered so far, users have experienced internet speed degradation with the VPN enabled on various servers. The development teams are looking into this and we should expect a resolution soon.

    Thank you for your understanding.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Loter Rex
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    Seems this problem is back. Even if I used the VPN server in my own country the internet speed still throttles down to about a 10th of my normal speed.

  • Alexandru_BD
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    Hello @Loter Rex,

    Check if this article helps:

    https://www.bitdefender.com/consumer/support/answer/82366/

    Also, a double-hop VPN setup, if used, may also slow down your internet connection due to the increased number of server hops:

    https://www.bitdefender.com/consumer/support/answer/94033/

    In the event you are not using the Double Hop feature and the troubleshooting steps provided in the first article do not improve the network speed, head to the link below to get in touch with the Bitdefender engineers for further guidance and additional tips to improve your internet speed when using the VPN:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know what works for you.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user