No notifications of scheduled full system scans?

AustinStudent

I have full system scans scheduled every day at 03:30, but don't see any notifications that they are started or completed. How do I turn on notifications? Bitdefender Total Security Build 26.0.23.80 running on Windows 10.

Alexandru_BD

Hello @AustinStudent,

First, let's find out if the scans were completed as expected. Each time a scan is performed, a scan log is created and Bitdefender records the detected issues in the Antivirus window. The scan log contains detailed information about the logged scanning process, such as scanning options, the scanning target, the threats found and the actions taken on these threats. You can open the scan log directly from the scan wizard, once the scan is completed, by clicking "show log".

To check a scan log or any detected infection at a later time:

1. Click Notifications on the navigation menu on the Bitdefender interface.

2. In the All tab, select the notification regarding the latest scan. This is where you can find all threat scan events, including threats detected by on-access scanning, user-initiated scans and status changes for automatic scans.

3. In the notifications list, you can check what scans have been performed recently. Click a notification to view details about it.

4. To open the scan log, click View log.

Let us know what information is displayed there. The only possible scenario where a scheduled scan is not initiated is when the Profiles are active. Before scheduling a scan, make sure the profiles are disabled, because they will postpone all scans and silence the notifications as well.

Regards

Gjoksi

@AustinStudent

Hello.

In addition to what @Alexandru_BD said, here are some instructions and clarifications:

Open your Bitdefender program, go to Utilities -> Profiles -> Settings and see if any of these options: "Activate profiles automatically", "Work Profile", "Movie Profile", "Game Profile", "Public Wi-Fi Profile" or "Battery Mode Profile" is enabled/activated.

When Work Profile is enabled/activated:

- All Bitdefender alerts and pop-ups are disabled

- Automatic Update is postponed

- Scheduled scans are postponed

- Search Advisor is disabled

- Special offers notifications are disabled

When Movie Profile is enabled/activated:

- Boost performance on video players

- Optimize product settings for Movie profile

- Postpone background programs and maintenance tasks

- Postpone Windows Automatic Updates

- Adjust power plan settings for movies

When Game Profile is enabled/activated:

- All Bitdefender alerts and pop-ups are disabled

- Automatic Update is postponed

- Scheduled scans are postponed

- Search Advisor is disabled

- Special offers notifications are disabled

When Public Wi-Fi Profile is enabled/activated:

- Advanced Threat Defense is turned on

- The Bitdefender Firewall is turned on, and the following settings are applied to your wireless adapter:

- Stealth mode - ON

- Network type - Public

- The following settings from Online Threat Prevention are turned on:

- Encrypted web scan

- Fraud protection

- Phishing protection

When Battery Mode Profile is enabled/activated:

- Bitdefender Automatic Update is postponed

- Scheduled scans are postponed

- Security Widget is turned off

Regards.

AustinStudent

Thanks for both of the replies above. Scans are now running and producing notifications every morning.

Alexandru_BD

Yes! Glad to hear it has been resolved 😊

You are most welcome.

Cheers