Forgotten PASSWORD MANAGER PASSWORD!

JEFFERS2102

Hi,

I downloaded a Trial of PASSWORD MANAGER which still has 18 days to run. However I upgraded to BITDEFENDER PREMIUM with its many Premium features but CANNOT remember NOR RESETthe MASTER MANAGER Password.

I do have other issues (as in some features that should have been included but aren't unless paid for) but for now PLEASE PLEASE help me with the above.

Thanks in advance & sorry for posting twice

JEFFERS2102

Gjoksi

Hello.

Taken from here:

https://www.bitdefender.com/consumer/support/answer/2700/

"Why don’t you store my Master Password, and what happens if I forget it?

The reason why we don’t store your Master Password on our servers is so that only you can access your account. It’s the most secure way. If Bitdefender Password Manager doesn’t recognize your master password, make sure you type it correctly and the Caps Lock key is not active on the keyboard.

If you forget the master password, you can always use the Recovery Key to unlock Password Manager. During the sign-up process, Bitdefender Password Manager provides a recovery key that can be used to regain access to the account without losing your data. It’s a 24-digit code. It should be placed in a very convenient and safe place that you can easily remember.

If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to reset your account.

ⓘ Important:

Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager."

So, if you don't want your data to be erased and you do have the 24-digit Recovery Key, you should reset your Master password by following these steps:

https://www.bitdefender.com/consumer/support/answer/1520/

That said, the last option is to reset your account, which will erase all your data.

And there is nothing more you could do about it.

Best regards.