Bitdefender blocks IDrive

Kleanthis

I am on the latest version of Bitdefender TS and IDrive, everything is allowed (all the exes) in firewall still bit defender blocks connetcion to idrive ips.

anyone can help me fix this?

Scott

Hi @Kleanthis

Try enabling Alert mode, restart your PC and see if you get a pop-up to allow it.

edit: otherwise, you may need to delete the iDrive rule leaving Alert mode on, and see if it re-freshes iDrive, like I just tested with Dropbox.

Scott

Kleanthis

Nope,

I dont get any popups, plus it seems to prevent some connections on idrive.com website. The main website loads but dashboards etc are connecting forevever,

Edit: i did get 1 popup but that's all , the problems still remain.

Scott

If you have Bitdefender Anti-Tracker enabled in the browser Extensions, try turning it off and refreshing the webpage. You can also go into Protection/Online threat prevention and disable some of those settings to see if the webpage will load properly.

edit: you could also try adding the iDrive website to Online threat Exceptions.

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.