What to do if a malicious file keeps coming back?

Venn

I recently installed the free version of Bitdefender because I noticed my computer running slowly after I executed a setup file that would have supposedly fixed a problem I was having. It didn't seem to do anything except open up Windows Powershell multiple times, use it to execute something that was too fast to see, then nothing. I immediately knew it was a virus and knew I messed up because I really wanted the problem fixed as soon as possible. The solution looked legitimate, too. Anyway, for about a day now, Bitdefender did identify the culprit: 29834.exe, or, if using its full name (I believe), MSILHeracles.29834. It only shows up as 29834.exe though. The problem is, Bitdefender keeps disinfecting it, and the file keeps coming back. How do I stop the virus so I no longer get the notifications and so it's truly gone for good? Please help!

Gjoksi

Hello.

Do the following steps:

1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en)

Mozilla Firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings)

Microsoft Edge (https://malwaretips.com/blogs/reset-microsoft-edge/)

Opera (https://browsersolution.com/reset-opera-browser)

Vivaldi (https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/)

Brave (https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-)

(thanks to @mrmirakhur for the steps provided above)

Next, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.