VPN Premium Won't Turn On

Richard_B

I have installed VPN Premium on a Windows 10 PC. However, when I get to the screen, "Turn On to Secure Your Connection" and hit the icon, the screen goes to "Connecting" for one second and returns to "Turn on to Secure Your Connection." In other words, I can't turn on my VPN. I have successfully installed and opened VPN Premium on 2 Android cell phone, a PC Windows 10 laptop and an iPad.

I have turned the PC off and on numerous times, gone back to the original download and tried re-installing . . . but the same results.

Has anyone else encountered this problem? Can you share a solution? Thanks.

Alexandru_BD

Hello @Richard B and welcome to the Community!

Check this thread here, I think you might be encountering a known issue that has already been acknowledged by the developers. If the basic troubleshooting steps do not fix the connection, this is most likely the cause and you should get in touch with the Support Teams for further investigation:

https://community.bitdefender.com/en/discussion/93971/why-cant-vpn-connect-through-an-ee-4g-wifi-mini-router

Let us know if the information was helpful.

Regards

david vance

I Paid for an internet security system which supposedly gave me VPN cover, but now it won't turn on unless I do a $50.00 upgrade. I see this as false advertising and coercion to pay extra for a product I have already paid for.

Perhaps it should be referred to the fair-trading people.

Not at all impressed!!!

Alexandru_BD

Hi @david vance,

Which security package have you purchased and does it include the Premium VPN or not?

The standard version is included by default in your Bitdefender product on Windows, Android, macOS, and iOS. It offers 200 MB daily traffic per device and automatically connects you to the optimal server, without having the possibility to change it. You can purchase the Premium VPN subscription to get unlimited traffic and the option to connect to any available server. The benefits of the Premium version will get unlocked once you activate the subscription.

https://www.bitdefender.com/consumer/support/answer/7126/

This is not false advertising nor coercion to pay extra, but a misunderstanding.

Regards,

Alex