Why can't VPN connect through an EE 4G wifi mini router?

Digihound

I'm fairly sure that my connection to my EE 4G wifi mini router worked fine at first. That's reinforced by the statement "reconnecting" when Bitdefender Premium VPN starts up. But that's all it does.

But I don't get an error message. It just continues in the "Reconnecting" state.

Can anyone offer any advice?

Thanks

Alexandru_BD

Hello @Digihound and welcome back to the Community!

There are a few general causes for connection errors encountered by Bitdefender VPN:

• You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
• A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer or your ISP.
• Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
• You’re on a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
• The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

Regarding the reconnecting state, I have seen similar reports in the community recently and it will be necessary for the engineers to conduct a case-by-case analysis and dig deeper into the VPN tunnel to reveal the root cause:

https://community.bitdefender.com/en/discussion/93897/bitdefender-vpn-keeps-getting-disconnected

https://community.bitdefender.com/en/discussion/92680/vpn-wont-connect-and-no-error-message-is-displayed

https://community.bitdefender.com/en/discussion/93823/my-vpn-is-not-connecting-it-seems-to-be-in-an-endless-cycle-can-you-please-advise-how-to-fix

If the connectivity cannot be resumed after following the basic troubleshooting steps found in this article, then kindly get in touch with our Support Teams for further investigation, by accessing the link below:

https://www.bitdefender.com/consumer/support/help/

Let us know how it went.

Regards