Crashed An Important PTC CREO Program, Unable To Restore And Possible False Positive!
Good morning and forgive the inconvenience- Today I start after a few weeks my (expensive) design program, connected to the PTC servers and connected to the official licenses, it has always worked, but today I don't know why it doesn't start. I wanted to call the support, very expensive by the way, but I have done a check, using the PC for decades, I thought of a false positive. Check Bit defender and here I found the problem, blocked and quarantined an important file for the functioning of PTC CREO (see photo). Now as instructions I proceed to restore but it returns me that it cannot, because it does not find the path. And now I'm in trouble, I'm stuck with the program and can't continue. Can you help me manually find the file to restore, or the folder you ate. Look at the path, there are no more folders on my PC. Thank you very much if someone can intervene, I also translate into English and I hope not to say nonsense. Antonio
1 imagine quarantena
2 imagine fail restore
C/User/app data/Roaming I'm sure it existed in roaming I had other things and now it's gone
To all of you, thanks for your help and interested viewing. Antonio