Advanced Threat Defense Blocks Many Software. Any Idea What To Do?

MSerif

Hello everyone,

For 2-3 weeks, some software not run properly. Those softwares was working fine before. When I turn off "Advanced Threat Defense", these are still work without any problems.

Now it's annoying to add those software as exceptions one by one. I'm not sure but I think the problem started after the last update.

Note: Only files with exe. extension are added as exceptions. For this reason, some softwares (for example, software that runs .bin files) will not run even if added as an exception.

Gjoksi

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hi,

I also think this is a task for the engineers, as I'm not sure how to handle the .bin files in this scenario. If the ATD behaviour has changed drastically on your machine since the last update, we might need to take a closer look at this.

Regards

MSerif

In addition to these issues "COM Surrogate" is causing high CPU. I uninstalled Bitdefender and the problems are gone. I reinstalled and all problems started again.

I feel safe with Bitdefender. But I have to uninstall the software until the problem is fixed. I will reinstall the software in a few weeks and try it out.

Thank you for your interest.