What Do I Do If I Am Being Hacked?

mholmansr

I am only a Single user, using Spectrum as My Provider.

I only have a modem and router from Spectrum.

I do recognize the two IP addresses ending in 128 and 158.

I am trying to determine how to fix my

network if there are issues.

I am seeing IP addresses I don’t recognize.

I have only Mac devices.

I do not have an iMac.

Only an iPhone, iPad Sir and MacBook Air.

pleaee look at the attached and advise if you see anything strange.

Thank You

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EDITED by @Gjoksi

For your cyber safety, screenshots have been removed. It is a bad idea to post screenshots with your IP address, local address etc. on a public forum!

Gjoksi

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue.

First, take screenshot(s) of the issue,

create a log file on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

and

create a log file on your MacOS device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/11198/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

mholmansr

Thank You So Much!