Advanced Threat Defense Blocked Mozilla Thunderbird. Any Suggestion?

sarablu

Hi everyone, I had a exploit alert on my pc this morning. Bitdefender Advanced Threat Defense blocked Mozilla Thunderbird: this is very good, but now I cannot open it any more. What can I do? There is no message explaining how to resolve the problem. I did a quick scan but nothing changes, the message says there is no threats on the computer.

This is the screenshot:

Thanks! 😊

Gjoksi

Hello.

Check out these articles:

https://www.bitdefender.com/consumer/support/answer/2024/

https://www.bitdefender.com/consumer/support/answer/2393/

Anyway, only the malware researchers at Bitdefender Labs can help you with the issue.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.