Virus "Gen:Trojan.Heur@tw@!hdydil" In My Computer. How To Get Rid Of The Virus?

Lib

Hi,

I have a virus that is slowing down my Windows pc. It is called Gen:Trojan.Heur@tw@!hdydil. I have NO idea what this is and how it even came to my computer. I have Bitdefender internet - it shows I have this virus but Bitdefender does NOT delete it. I don't think it is able to I tried get it to work but nope.

Can anyone advise how I can get rid of the above virus ? If anyone could send me complete, simple, not-too-tough level, clear step by step instructions on how I can get rid of the above virus, it would be greatly appreciated.

Thank you.

Gjoksi

Hello.

You should try to disinfect your PC with Bitdefender Rescue Environment, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29132/

You could also perform a scan with these FREE malware removal tools:

Kaspersky Virus Removal Tool 2020

https://www.kaspersky.com/downloads/free-virus-removal-tool

ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

F-Secure Online Scanner

https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe

Malwarebytes AdwCleaner

https://adwcleaner.malwarebytes.com/adwcleaner?channel=release

If the steps above didn't help you, you should do the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.