Can't Get Rid Of Nuothmen Malware. Any Suggestions?

DaniOsteo

I am "stuck" since a few days with this Nuothmen malware. I am surprise that your shield didn't recognize it and stopped it. :(

Help ! I can't get rid of it...

Danielle

Gjoksi

Hello.

Do the next steps:

• Open Safari.
• Click in the menu on Preferences.
• Click on the website tab.
• In the left menu, click on Notifications.
• Find the Nuothmen.com domain, click on it, and then click the Deny button.

If that didn't help, do the steps below.

First, take screenshot(s) of the issue,

create a log file on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

and

create a log file on your MacOS device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/11198/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.