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Locate Doesn't Really Work. Any Help?

Muganga
Muganga ✭
edited January 2023 in Parental Control

I have tried this now several times with my child.

It seems that i can get the location as of about 1-2 hours ago. This is not really very useful. Google can provide it right up to date. Am I doing something wrong or is the Locate system broken?

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Muganga,

    I have noticed that the engineers recommended to unassign the device from Bitdefender Central, uninstall the Bitdefender Parental Control from the device, then remove the profile from Central and try again to configure the profile.

    Let us know how it goes and if the location is accurately refreshed and displayed afterwards.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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