Added Exception - Still Deletes My Folders

Endurs

I have added the exceptions in every possible way I could. Still deletes my files. I am getting really frustrated that I cannot reverse the deletions and have to start all over.

Please advise before I uninstall this.

Flexx

https://community.bitdefender.com/en/discussion/94755/added-exception-still-deletes-my-folders

Check if below steps help:

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real time protection in Bitdefender.

If issue persists, 

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @Endurs,

Based on your description of the situation encountered, If the steps provided by Flexx above do not change the outcome, please wait for the engineers to respond on your recently opened ticket.

We appreciate if you could share the resolution with us here, so we can help other members that may encounter this behaviour in the future.

Thank you.

Regards