High CPU On M1 Max Macbook Pro Draining Battery. Any Help?
Answers
-
Hello.
I think that the best option for you is to contact Bitdefender Consumer Support, as the support engineers could take a deeper look at the issue, so do the steps below.
First, take screenshot(s) of the issue
and create a log file on your MacOS device using BDProfiler, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
1 -
Hello @@Pixor,
Can you perform a system scan, see if the results show anything unusual, then check if the high cpu usage persists? You can also consult the article below for things to check first:
In the event the issue is still there afterwards, I also think it may require a more in-depth investigation and would recommend to contact our Support engineers, for further assistance and advice.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
0