Rootkit MBR zegost H found and located but no action taken

Eloropy

My system got infected by MBRzegost rootkit and I had to factory reset and reinstalled the windows, then installed bit defender and ran a full scan that detected 1 threat found under the name of Rootkit.MBR.Zegost.H(boot image) with no action taken. So I started Rescue Environment which detected the rootkit and located it but it is a zip file with PASSWORD PROTECTION.. So I desperately tried random numbers to unlock it but it didn't and bitdefender completed its scan saying that my device is clean with 1 unscanned file dt password protection.

I run Windows 11 which i updated after resetting my computer. My bitdefender is updated and now I am on my 30 days free trial. I also tried several other rootkit removers but all failed to even detect it. I tried the Microsoft offline scan but same thing didn't detect it. I tried to go manually to rootkit location and use any tool to know its password but of course it gave me unable to access. If anyone helps me please.

Flexx

https://community.bitdefender.com/en/discussion/94872/rootkit-mbr-zegost-h-found-and-located-but-no-action-taken

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Additionally, I would also advise you to run these portable scanners which do not require any installation to see if they can detect and remove the master boot record rootkit

* ESET Online Scanner: https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

* Download and run a scan with Kaspersky Virus Removal Tool: https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe .Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.

* Dr.Web CureIt!: https://cdn-download.drweb.com/pub/drweb/cureit/1673308974.271/l44hmkvh.exe

Regards