Two days ago i checked into my account to my new credit card. I was not allowed to delete the old card..Then I tried to get a support person and was called. He told me that the best support person was busy but would call me which he did. His name was Edward.He was very knowedgable and took me thru all the different parts of the program. After 4 hours, he told me that my program had a number of Russian people on my app and that all of the other areas such as wifi, other devices etc were also taken over. He said to clean out all this would be $799 with additional cost for a firewall. I thought this was pretty high so I would think about it....He was very very good, but I was a bit nervous how he was trying to sell the whole package .This morning I ran my scan which claimed nothing. I have tried to get a support person or a chat person that I could talk to, but no luck. I would like some feedback from the community and at least how to get someone I can talk to.
