A Port Scan Is Detected And Blocked. How Can I Solve This?

AndreM

Hello,

Every saturday at the same time a port scan is detected and blocked at IP 162.168.1.1

Sometimes after this attack my internet doesn't work anymore. How can I solve this?

Thanks.

Gjoksi

Hello.

The notification is sent by Bitdefender when the feature called "Port scan protection" in the Firewall module is enabled. "Port scan protection" detects and blocks attempts to find out which ports are open. Port scans are frequently used by hackers to find out which ports are open on your device. They might then break into your device if they find a less secure or vulnerable port. So, this is a normal behavior when this feature is enabled and a hacker scans the ports to find out which ports are open.

Just do the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

AndreM

Thanks for helping me. I shall follow you instructions next Saturday, then there will be another attack. Same as every week. I hope the support enigeers will find a solution to solve this.