C# Application Being Quarantined By Bitdefender. Any Suggestions?

dp91

Hello,

I'm an amateur hobby coder and I have a C# application which has a "Open Log Folder" button in the UI. The code looks like this:

ProcessStartInfo startInfo = new ProcessStartInfo

{

   Arguments = folderPath,

   FileName = "explorer.exe"

};

try

{

   Process.Start(startInfo);

}

catch

{

   ...

}

Whenever the button is clicked, BitDefender immediately quarantines the app. I really don't want to ask my users to whitelist the application as it's not exactly good security practice to whitelist random apps from strangers on the internet, so is there an alternative way to open a folder that won't get flagged by BitDefender?

Gjoksi

Hello.

I promoted you to Level 2.

You can now make your own thread(s) and/or post screenshot(s).

So, please post a screenshot from the notification you get when the app is quarantined, so we can understand which module (Antivirus, Advanced Threat Defense etc.) blocks the app.

Regards.

dp91

Hello,

Here is a screenshot of the issue:

Alexandru_BD

Hello @dp91,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. Please submit a sample of the app, if requested.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Regards

Gjoksi

Hello again.

Just follow the steps from these articles:

https://www.bitdefender.com/consumer/support/answer/2393/

and

https://www.bitdefender.com/consumer/support/answer/13427/

and see if the steps in the articles will help you.

You could also report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

@Alexandru_BD

I posted the screenshot in a comment above your comment. Any thoughts on the issue?

Regards.

Alexandru_BD

Hi,

@Gjoksi you summed it up very well, I have nothing to add here. It's a task for the Support Teams, if the usual troubleshooting steps do not fix the reported behaviour.

Regards