How Can I Retrieve My Activation Code For Bitdefender BOX Renewal?

edited May 2 in Bitdefender Box

When I received the confirmation of my renewal and activation code all I got in the email was the statement "false".

That is not the activation code.

How can I retrieve my activation code?

"Thank you for purchasing Bitdefender BOX!

You've just purchased 1 year extension for your Bitdefender Box, for 105.19 USD.

All you need to do now is to follow these simple steps:

  1. Go to and use the same account you’ve used for the Central app
  2. Go to “My Subscriptions” tab
  3. Click on "Activation code" and add this code to activate your product: false

That’s it! You’re all set! Your product has been extended!

Enjoy the Internet of Good Things!

Bitdefender BOX Team"

Best Answer


  • Gjoksi
    Gjoksi Defender of the year 2022 ✭✭✭✭✭


    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.


  • Hello @SHOliver,

    I can see that your BOX subscription was successfully renewed and the validity was extended to 2026, so there's no need for that activation code anymore.


  • Alexandru,

    Thanks for the response. However, I'm in the same boat again. I've got 2 BD boxes (Actually 3, but I retired one since I couldn't seem to get it renewed a couple years back). So, my 3rd BOX subscription has apparently ended. However, I cannot figure out how to renew it.

    Can you help?



  • Hi @SHOliver,

    Have you followed the steps from this link? What happens if you click on the "Renew now" button?