How Can I Retrieve My Activation Code For Bitdefender BOX Renewal?

SHOliver

When I received the confirmation of my renewal and activation code all I got in the email was the statement "false".

That is not the activation code.

How can I retrieve my activation code?

"Thank you for purchasing Bitdefender BOX!

You've just purchased 1 year extension for your Bitdefender Box, for 105.19 USD.

All you need to do now is to follow these simple steps:

Go to central.bitdefender.com and use the same account you’ve used for the Central app
Go to “My Subscriptions” tab
Click on "Activation code" and add this code to activate your product: false

That’s it! You’re all set! Your product has been extended!

Enjoy the Internet of Good Things!

Bitdefender BOX Team"

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Accepted answers

Flexx

https://community.bitdefender.com/en/discussion/comment/324033#Comment_324033

Kindly contact the bitdefender box support by visiting https://www.bitdefender.com/consumer/support/answer/3680/ where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender box support team by dropping them an email at boxsupport@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

All comments

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @SHOliver,

I can see that your BOX subscription was successfully renewed and the validity was extended to 2026, so there's no need for that activation code anymore.

Regards

SHOliver

Alexandru,

Thanks for the response. However, I'm in the same boat again. I've got 2 BD boxes (Actually 3, but I retired one since I couldn't seem to get it renewed a couple years back). So, my 3rd BOX subscription has apparently ended. However, I cannot figure out how to renew it.

Can you help?

v/r

Shawn

Flexx

https://community.bitdefender.com/en/discussion/comment/324033#Comment_324033

Alternatively, you can also share your query with bitdefender box support team by dropping them an email at boxsupport@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hi @SHOliver,

Have you followed the steps from this link? What happens if you click on the "Renew now" button?

https://www.bitdefender.com/smart-home/

Regards