Hacked before subscribing to BD Ultimate Security

bionichipdude

For two or three months I had been hacked and on some type of hidden network somewhere. It's been Total Insanity and I've had no control over my devices. I felt confident about subscribing for the ultimate security but strangely enough some of the software has been exploited and even used against me and my devices. I lost total control to my laptop and it seems to be hidden dll files that have command prompt files that extract themselves, and cause havoc on my devices. Somehow they're still keeping it to where my bit defender does not keep me protected and I don't know what the hell to do at this point. It seems the hackers are always two steps ahead and it seems that this software is not providing me any relief. I'm at wits end and just don't really know what to do at this point. I think if I had all brand new devices and they were secured at the moment of purchase, then maybe that would fix my problem. But I can't really afford something like that right now. My phone is the only device with protection on it now. But most everyday I get the notification about there being a configuration problem, but when I open Central app it doesn't tell me what the freaking problem is. Lots of really weird stuff and the exploits try to make it look like I'm protected but my VPN drops randomly and then my web protection will be turned off and then I'll get notification that something is wrong, then all of a sudden everything is green again and it says I'm protected. Any advice or feedback or customer support, I would be grateful for any assistance....

Alexandru_BD

Hello @bionichipdude,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Normally, a system scan would reveal where the malware lies, if it's present on the device and then you could follow the steps from the below articles to remove the infection, but since no detection information is available to us, the best way to move forward would be to get in touch with the Support engineers for a more in-depth investigation.

https://www.bitdefender.com/consumer/support/answer/2576/

https://www.bitdefender.com/consumer/support/answer/2127/

Let us know how it goes.

Regards

Flexx

Additionally, check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

Regards