Getting Bitdefender to lift blocking of Affinity BETAs

John7

I and others have Bitdefender blocking Affinity BETAs. I am unable to report it as the BETA program is much to large to upload and I have no URL for the program.

Its saying “The file C:\Windows\Installer\MSI331B.tmp is infected with Gen:Variant.Fragtor.206121. The threat has been successfully blocked, your device is safe”

If I scan the program before install or folder after (after disabling Bitdefender, Bit defender doesn’t detect any problem.  There have been NO other reports of AV programs doing this. How do I get them to sort this as it’s the second lot of programs it done it too?

Flexx

https://community.bitdefender.com/en/discussion/95403/geing-bitdefender-to-lift-blocking-of-affinity-betas

Let's try to replicate and find the solution

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Try reinstalling the software.

If the issue persists and if the software size is larger than what the bitdefender website supports, you can always upload the sample to google drive.

Share the google drive link & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com and ask them to share the same with malware researchers.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards