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Bitdefender: Rescue Environment says "your windows recovery image seems to be missing" on windows 11

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Dimitris Koukoulis
Dimitris Koukoulis
edited March 2023 in Protection - Malware/ Firmware/etc.

Hello,

On a brand new computer with windows 11 installed, I installed Bitdender Total security as well. During the first scan it showed 6 trojans, which were automatically quarantined and I summited them to virus labs in case they were false positive. (Dropped:Trojan.GenericKD.37940051)

Furthermore, when I clicked rescue environment it says "your windows recovery image seems to be missing". I opened a post to microsoft and they replied that it is most likely caused by bitdefender. The post is:

https://answers.microsoft.com/en-us/windows/forum/all/bitdefeder-rescue-environment-says-your-windows/68e7bba9-3d43-4417-bedc-7975f248dfed

Please advice on how to resolve this issue.

Best Regards,

Dimitris

Comments

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @Dimitris Koukoulis,

    I have noticed you have already raised a ticket with our Support Teams. The samples you submitted were sent to our laboratories and an answer will be provided shortly on the open case.

    Kindly wait for our engineers to provide further instructions.

    Thank you for your patience and understanding.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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