How to handle the automatic scan of PCloud Drive

crj_39

Hi there,

Each time at startup my PCloud Cloud Storage Software mounts the Cloud under the Disk P:/ which gets automatically scanned from bitdefender.

As this can take about an hour to complete and slows down my ressources by a lot I wanted to ask how do you guys handle this efficiently? I currently need to abort the scan manually everytime I start my computer and have to do the three clicks required by hand each time.

thanks for your ideas and your help,

Chris

Alexandru_BD

Hello @crj_39 and welcome to the Community!

Try the following:

1. Open the Bitdefender app installed on your device

2. Click on Protection from the left side

3. Click on Open from the Antivirus feature

4. Click on Settings Tab. There you should see "Scan mapped network drives" and from the drop-down menu to the right you can select the option to "Disable", "Autoscan" or "Ask every time" depending on your needs. As a side note, in the same Settings tab you have the option to scan flash drives and CD & DVD, you can change the options there as well in case you don't want Bitdefender to scan those automatically.

I hope the information is helpful.

Regards,

Alex

mpmahen

I have exactly the same issue and the sugested fixes don't work. It is really annoying!

Everytime it sees it as a new device and start scanning!

Gjoksi

@mpmahen

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

beeewell

I got Bitdefender to stop scanning pcloud drive after a reboot by setting both "Scan CD & DVD" and "Scan flash drives" to disable. Not sure which setting did it, but mission accomplished.

marchalphilippe

Hello, same issue for me but change parameters (disable "Scan flash drives") didn't solved it! When I restart my computer, « Scan flash drives » is able again ! I have a ticket with Bitdefender support.

beeewell

Yes, I thought I had a workaround, but the settings to disable both "Scan CD & DVD" and "Scan flash drives" reset back to the default, and so the problem is not solved. I'm interested in the results of your ticket with Bitdefender support.

[Deleted User]

This bug has been reported and is under investigation. See this topic:

https://community.bitdefender.com/en/discussion/comment/335114#Comment_335114

Have a great day.

Regards,

Phil

Alexandru_BD

fyi

https://community.bitdefender.com/en/discussion/comment/335364#Comment_335364

JukeJointLuke

I have the same issue... had to uninstall Bitdefender!

Saw this issue is present since 2021 but since now no solutions was found.

Bad.

navychief01

Bitdefender. 22 Days remaining before I determine whether or not to start an antivirus subscription. But first I need to know if this issue with pCloud being scanned by BD has been resolved? Each time I restart my computer, BD started scanning my pCloud.

Is this issue still open?

Thanks

JukeJointLuke

Hi, the issue has been fixed a week after my message.

Everything ok.

beeewell

It works when you disable CD, Network, and Flash Drive options in antivirus settings, and set an exception

to the pcloud drive in managing exceptions exception . It may also work not having to do all of that.

navychief01

Good to know. Will give it a shot. I tried simply to add the virus exception to the pCloud root drive (P:) but would still scan. I will see if the disabling works as you suggest.

Thanks!

navychief01

https://community.bitdefender.com/en/discussion/comment/342434#Comment_342434

Success! No need to make an exception.

Mucho gracias.

😁