Sass.exe is file malware?
Hi,
I got malware installed on my pc not too long ago and so I changed all my passwords an such
but I'm having a lot of CPU usage until I open task manager and it shoots down so I'm wondering is there files running and using my pc from the malware.
I came across a site saying sass.exe is malware and should be deleted but I'm not sure, I found it in Microsoft's process explorer.
Bitdefender didn't pickup on it after a scan so I'm not sure
Comments
-
lsass.exe is a legitimate windows file which often uses high amount of memory and this thing has been confirmed via microsoft also. More information can be found in below stated link.
https://www.partitionwizard.com/partitionmanager/lsass-exe-high-cpu.html
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Additional steps that you can perform:
1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open run command and run below command one by one:
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Now, to be on a safer side, I would also advise you to run these portable scanners which do not require any installation
* Download and run Malwarebytes AdwCleaner: https://www.malwarebytes.com/adwcleaner
* ESET Online Scanner: https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
* Download and run a scan with Kaspersky Virus Removal Tool: https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe .Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0