Stop bitdefender blocking unsecure connection

JPD1066

Hi,

I'm currently travelling and think that BD is auto blocking internet access because the network password does not meet the security requirements.

I can connect to the same network with multiple phones / tablets. I can connect to other networks with the affected windows device. It did very briefly work, but seems to have stopped again.

I've tried adding the network to Home category under Vulnerability section - no fix.

I've tried enabling unsecure connection in the BD VPN app - no fix.

I can't see an obvious alert for the network.

I can't see an obvious way to allow access in firewall.

(I don't use BD VPN, and frankly, it just acts like bloatware).

Can anyone help?

Thanks!

Flexx

https://community.bitdefender.com/en/discussion/95761/stop-bitdefender-blocking-unsecure-connection

Run cmd as administrator and type the below stated command one by one and hit enter after each command

ipconfig/flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

netsh winsock reset

netsh int ip reset

netsh int ip reset all

netsh winhttp reset proxy

netsh advfirewall reset

ipconfig /flushdns

ipconfig /registerdns

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global

Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

If issue is resolved by disabling all the bitdefender services, proceed with below things.

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards