Facebook still often locking me out after removing trojans, changing passwords and reformatting PC?

theebonyfalcon

2 months back, I picked up 2 trojans on my laptop. Hackers had accessed Google profiles on the device, and through that my Facebook account.

I downloaded Bitdefender which removed the trojans. Since then I have moved everything (incl Facebook) over to a new Google account, changed paswords, formatted my laptop and phone. Bitdefender comes up clean every time and I'm not getting any security flags from Google or any of my other accounts.

During the initial hack, when my Facebook was compromised, I lost access to our charity's Facebook page, leaving only the president with admin access.

However, since all of this, Facebook periodically flags up that they think someone has gained access to my account and asks me to verify my identity. I've considered that it could just be Facebook getting a bit twitchy given that during the first hack they'd changed my profile pic to the flag of a known terror group.

However, one of these occasions happened a few days after it became apparent that hackers had taken over the charity's Facebook Page and had begun posting dodgy looking product posts in foreign languages.

In theory I never had access so it couldn't have been through mine, but it seems a strange coincidence.

I have two-factor set up on Google and Facebook so I'm so stuck for ideas here on what's happening (if anything) and how to finally feel safe online again. I'm starting a new job in a few days and I don't want the same thing to happen to them.

Sorry this was so lengthy but please help if you can.

Flexx

https://community.bitdefender.com/en/discussion/95928/facebook-still-often-locking-me-out-after-removing-trojans-changing-passwords-and-reformatting-pc

Check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

6) Reset your network settings. Open command prompt(cmd) as administrator and type below stated commands one by one and hit enter.

ipconfig/flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /release6

ipconfig /renew

ipconfig /renew6

netsh winsock reset

netsh int ip reset

netsh int ipv6 reset

netsh int ip reset all

arp -d

nbtstat -R

nbtstat -RR

netsh winhttp reset proxy

netsh advfirewall reset

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

exit

7) Run Disk Cleanup: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

8) Now, to be on a safer side, I would also advise you to run these portable scanners which do not require any installation

* Download and run Malwarebytes AdwCleaner: https://www.malwarebytes.com/adwcleaner

* ESET Online Scanner: https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

* Download and run a scan with Kaspersky Virus Removal Tool: https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe .Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.

Regards