Frustrated!

Niroc13 · 2023-05-31T10:46:49+00:00

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Since downloading Bitdefender I'm unable to access the internet through wi-fi unless I plug in. When I call customer services the line goes dead and the online access says too many attempts - clear cookies! Really having a bad 1st experience with this product and wish I never purchased it...

How do I access the firewall on this application to allow my local network to connect to the internet? Maybe its straight forward but I can't find this information where ever I look?

Help!

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Niroc13

Oh I'm using Antivirus Plus!

Alexandru_BD

Hello @Niroc13 and welcome to Bitdefender and the Community!

Check the below article for more insight on the Bitdefender Firewall protection and its configuration. If you are able to connect to your Wi-Fi with the firewall OFF, try to setup the network adapters. Bitdefender automatically assigns a network type to every network connection it detects. Depending on the network type, the firewall protection is set to the appropriate level for each connection. Whether you connect to the internet using a Wi-Fi or Ethernet adapter, you can configure what settings should be applied for safe navigation:

https://www.bitdefender.com/consumer/support/answer/2082/#scroll-to-heading-3

Let us know if the information is helpful.

In regards to Customer Service, if the phone lines are busy you can try contacting the engineers via chat, as this would be the fastest option. If the issue persists and the steps from the above article do not solve the situation, click on the link below to choose the desired contact channel:

https://www.bitdefender.com/consumer/support/help/

Regards,

Alex