Safepay doesn't open automatically in Firefox

bigkid43

I'm using Firefox, 113.0.2, and Safepay does not open automatically when accessing bank websites such as Chase and PNC. I've got Bitdefender Total Security 26.0.36.193. I tried the suggestion below and it did not work.

This has been going on about 1month. I also run ABP (Ad Block Plus) but it was never a problem prior to this.

Thanks for your assistance.

Gjoksi

Hello.

It seems that your issue hasn't been solved with the steps from this topic:

https://community.bitdefender.com/en/discussion/96021/problem-reinstalling-bitdefender

Anyway, do the steps below.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hi @bigkid43,

I have replied to you on this thread:

https://community.bitdefender.com/en/discussion/96021/problem-reinstalling-bitdefender

Regards