Having issues with a password

kitpusailor

Bitdefender asks for a password when I try to add an exception. This is not the same password as my account password. I do not remember setting this password. In the documentation, it says:

To configure password protection for the Bitdefender settings: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn on Password protection. 3. Type the password in the two fields, and then click OK. The password must be at least 8 characters long. Once you have set a password, anyone trying to change the Bitdefender settings will first have to provide the password. Important Be sure to remember your password or keep a record of it in a safe place. If you forget the password, you will have to reinstall the program or to contact Bitdefender for support. To remove password protection: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn off Password protection. 3. Type the password, and then click OK.

There is NO setting for Password Protection under the general window. Can someone let me know how, where I can reset this password or disable it?

Gjoksi

Hello.

The "Password protection" option should be there, just like in my case:

Do the steps below.

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

@kitpusailor also make sure you are using an admin account on that device.

Regards