Malware or keylogger not detected

Francisquito · June 2023

Hello,

I think that I have a malware or keylogger that BD doesn't detect.

In a week, I have had a Meta, my job, and google accounts tried to be stoled.

I have tried Windows, Avast, and BitDefender to check my system without any positive detection.

No other devices has been connected, well, my Androind (not routed/unprotected) and it is with Google Play Protect "on".

Please, what do you think?

Thank you very much in advance

Kind regards

Gjoksi · June 2023

Hello.

You could scan (and disinfect) your PC with Bitdefender Rescue Environment:

If you still suspect that your PC is infected, do the steps beloe.

Create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

and

create a log file on your Windows device using BDsysLog, by following these steps:

Next, contact Bitdefender Consumer Support by e-mail:

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Regards.

Comments