Bitdefender Icon on Menu Bar showing an "x"

tcarusi

There is a small black "x" showing up on my Bitdender icon on my menu bar. When I mouse over the icon to click and open the program, I get the spinning wheel. I'm running Ventura 13.2.1 on my MacAir. I'm not sure if my Bitdefender is active or not. Thanks for your help.

Flexx

https://community.bitdefender.com/en/discussion/96224/bitdefender-icon-on-menu-bar-showing-an-x

Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Gjoksi

Hello.

Uninstall Bitdefender Antivirus for Mac, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1784/

Then, reinstall Bitdefender Antivirus for Mac, by following these steps:

https://www.bitdefender.com/consumer/support/answer/3478/

Regards.

Alexandru_BD

Hello @tcarusi,

Can you post a screenshot showing this "x", please? So we can know exactly where to look.

If the Bitdefender Shield is disabled, the icon will be red and this means that you are unprotected. The shield should be green at all times.

Regards