Bitdender is reporting Suspicious connection blocked: Sync.hgrtb.com

Jorge Alejandro Vela Alfaro

Feature:

Online Threat Prevention

chrome.exe attempted to establish a connection relying on an expired certificate to sync.hgrtb.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk.

Why?

Gjoksi

Hello.

Do the following:

1) Start your PC in Safe Mode, by following these steps:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command:

https://www.makeuseof.com/windows-open-run-command-dialog-box/

and run the below commands one by one:

temp - delete all the folders/files in the folder

%temp% - delete all the folders/files in the folder

prefetch - delete all the folders/files in the folder

3) Restart your PC in General Mode, by following these steps:

https://www.techwalla.com/articles/how-to-restart-a-computer-in-normal-mode

4) Reset/Refresh your browsers:

Google Chrome - https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox - https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/

Opera - https://browsersolution.com/reset-opera-browser

Vivaldi - https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Run a System Scan with your Bitdefender program.

6) Restart your PC.

7) Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:

https://www.bitdefender.com/consumer/support/answer/29132/

8) Restart your PC.

9) If the steps provided above didn't help, do the following steps:

Take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Finally, you could also have a look at this article:

https://www.bitdefender.com/consumer/support/answer/2471/

Regards.

Alexandru_BD

https://community.bitdefender.com/en/discussion/96258/bitdender-is-reporting-suspicious-connection-blocked-sync-hgrtb-com

Hello @Jorge Alejandro Vela Alfaro,

I will dive more into this and share some context regarding this type of notification.

The “Suspicious connection blocked” notification is triggered by Bitdefender’s Online Threat Prevention module whenever there is an attempt to access an HTTPS domain that has security certificate issues. Unlike HTTP (Hypertext Transfer Protocol), HTTPS (safer HTTP Secure standard, HTTPS) is encrypted using Transport Layer Security (TLS), securing communications between your computer and the websites you visit.

HTTPS is indicated by the small lock symbol that appears in front of the address line whenever you visit a website. The padlock usually means the site has a valid HTTPS certificate, the site domain is verified to match the name on the certificate, and the connection to the website is encrypted. In other words, the information exchanged between you and that domain is not in clear text, but encrypted. Unsafe domains are external links to websites that do not have a security certificate issued by a trusted certificate authority, have an unmatching or expired security certificate, and could contain phishing, malware, or unwanted software.

You can follow @Gjoksi's recommendations above and for more information on this notification as well as troubleshooting steps you can also visit the above article.

Regards,

Alex

Flexx

https://community.bitdefender.com/en/discussion/96258/bitdender-is-reporting-suspicious-connection-blocked-sync-hgrtb-com

Kindly check the below stated link to remove sync.hgrtb.com

https://malwaretips.com/blogs/remove-sync-hgrtb-com/

Regards