After a Vulnerability Scan, I get instructed to update Windows Defender
Per the subject, these messages are CONSTANT . . . EVEN AFTER I INSTALL THE DAMN WINDOWS DEFENDER UPDATE!!!! Frustrated and am seriously considering not renewing my Bitdefender Total Security . . . One last rant - why in the hell is it so difficult to contact customer support, i.e., I could not find it on this damn site.
Best Answers
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Are you talking about this message?
If so, it is under investigation, from this thread:
Unfortunately, support is not listed on this site, but can easily be found with a Google search, or by the members here. After you go through the prompts, you have 3 support channels, Chat, email and phone which is not toll-free.
Kind regards,
Scott
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
For example: Select How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Total Security, scroll down, click on "Contact Support" in the black rectangle and select "Chat 24/7".
NOTE: Bitdefender telephone support is not toll-free!
Regards.
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Correct, they know about it and it is still under investigation. Chances are they will release a fix in an update. If you wanted to contact support and talk to Chat to see where they're at, or if they wanted you to submit some log files, that's up to you. I'll do this shout-out to @Alexandru_BD so he can see it still needs to be "investigated" as another member has brought it up as well. He's gone for a week, but I'm sure he may do a quick check-in sometime. @Mike_BD could also fill us in of any new update regarding this.
Kind regards,
Scott
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Answers
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Scott,
Yes, that is the exact (redundant) message I am getting . . . reviewed the link you provided and no answer at this point, correct?
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I tried customer support via chat, i.e., the individual's advice was USELESS. The good news is that I just did a vulnerability scan and now it is working. However, I wont hold my breath, as this issue has been going on for over a week or more. I will do the same scan tomorrow morning and see what happens . . . Again, thank you Scott.
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So, good for now :) I just tried it on my end, but it's still showing the Critical update. Maybe the secret is to contact Chat, as it makes Bitdefender nervous and corrects itself..lol 😅😅
And, you're welcome :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Just did a Vulnerability Scan . . . Ta Da!
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That is fantastic, and all green check marks. Well-done, blade3colorado :) :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Agree, that's what I do :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Gjoksi, no - I have tried it that way in the past too and despite it showing zero updates or indicating an update, it still was reflected on BitDefender Vulnerability Scan as needing an update. Prior to moments ago, when it finally was functioning correctly, I tried "7 ways from Sunday" to fix it via BitDefender and/or doublecheck in Windows Security app . . . but it still did not work for a couple of weeks, until moments ago.
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Anyway, thank both you guys . . .
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Agree, the same with me, as was my post reply to him above.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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