Rescue Environment Doesn't start

vegancat

I have a total security subscription and I'm trying to run a scan in the Secure environment. I open the app, go to antivirus, and select Rescue Environment. It says you should restart, I click restart and nothing happens!!!

Windows: 11

Plan: Total security

Gjoksi

Hello.

Just did a test on my laptop and the feature works just fine:

OS Windows 10 Pro 22H2 x64

With Latest Windows Updates Installed

OS Build 19045.3208

Experience Windows Feature Experience Pack 1000.19041.1000.0

BD Total Security 27.0.14.78

Maybe, it's a bug with BD Total Security on Windows 11.

Anyway, do the steps below.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.