What is enfected?

Soe_b23 · 2023-07-29T12:50:31+00:00

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Hello

How do I understand this warrant.below

Does it mean that the website MitID. dk is enfected or does it mean that my computer is enfected and has enfected the website I try to use.

Hope you can help me - thanks.

Regards

Søren

Denmark

Online Threat Prevention

We blocked this dangerous page for your protection: https://www.mitid.dk/self-service/portal/main.d7cdba76f44cf848.js Threat name: JS:Trojan.Cryxos.13011 Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.”

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Accepted answers

Flexx

https://community.bitdefender.com/en/discussion/96669/what-is-enfected

As checked on virustotal, below are the result of java file that the website loads

https://www.virustotal.com/gui/file/4a082398a63d433935d6c79f5414b087bfcf13a0fffc5a2ada89da6c05f9e6f5?nocache=1

Check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

6) Run Disk Cleanup: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

If issue persists,

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

All comments

Flexx

https://community.bitdefender.com/en/discussion/96669/what-is-enfected

As checked on virustotal, below are the result of java file that the website loads

https://www.virustotal.com/gui/file/4a082398a63d433935d6c79f5414b087bfcf13a0fffc5a2ada89da6c05f9e6f5?nocache=1

Check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

6) Run Disk Cleanup: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

If issue persists,

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Gjoksi

Hello.

Web Protection (Online Threat Prevention), is designed to scan all web traffic and block any malicious content – infected URLs, untrusted web pages, fraudulent and phishing links.

Whenever you try to visit a website classified as unsafe, the website is blocked and a warning is displayed in your browser. The warning contains information such as the page URL and the detected threat.

In addition to webpages, Bitdefender can block online applications such as games, services, and tools if they access a harmful link or IP address in the background. You always get a pop-up notification “Threat detected” on your screen whenever Bitdefender blocks something.

So, the website is infected, Bitdefender's Online Threat Prevention blocked the website when you tried to visit the website and your PC didn't get infected with malware from the website.

Regards.

Soe_b23

Thanks for yuor answer. But it’s worry me because

the website we are talking about is MitID and that is Denmark's common logon solution for both public self-service, online banking, etc

Before I made the question here I have send your warrant to MitID support and ask for there opinion on that. But they refuse to have any securityproblems considering MitID. I fully understand if you don’t want to be involved in åthis mater. But what.Will yuo propose me to do on this case.

thanks

Regards

Søren