Cannot sending email to myself

bPierson · 2023-08-14T16:01:53+00:00

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Hello. I am running Bitdefender on a Windows 10 PC. I use Thunderbird email, currently at version 102.14.0.

I commonly send myself an email as a reminder to do some task. Now with Bitdefender running, an email "from me to me" appears in my "Sent" folder, but does not arrive in my Inbox. I've checked my Junk folder and my Trash folder -- neither of them contains an email from myself.

Is this behavior expected with Bitdefender?

If yes, does Bitdefender support a Whitelist for known-good email addresses? (My own email address is included in my Thurndebird address book.)

Thanks in advance for any help you can provide!

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Flexx

https://community.bitdefender.com/en/discussion/96840/cannot-sending-email-to-myself

Yes, it is expected behavior for Bitdefender to block emails from you to yourself. This is because Bitdefender's Anti-Spam module is designed to protect you from spam and phishing emails, and it may mistakenly identify an email from you to yourself as spam.

Bitdefender does support a Whitelist for known-good email addresses. You can add your own email address to the Whitelist so that Bitdefender will no longer block emails from you. To do this, follow these steps:

1) Open Bitdefender.

2) Click on the Protection tab.

3) Click on the Anti-Spam module.

4) Click on the Settings button.

5) In the Whitelist section, enter your email address in the Email addresses field.

6) Click on the Add button.

After you have added your email address to the Whitelist, Bitdefender will no longer block emails from you.

Here are some additional things you can do to prevent Bitdefender from blocking emails from you:

1) Make sure that you are using a strong password for your email account.

2) Enable two-factor authentication for your email account.

3) Be careful about clicking on links in emails.

4) If you are unsure about an email, do not open it. Instead, forward it to Bitdefender's support team for analysis.

Regards

bPierson

Many thanks for these specific steps!

When I reached your step 5: the word "Whitelist" does not appear in my Bitdefender UI. (I'm using "Bitdefender Total Security".) My choices under Protection | Antispam are: Manage Friends / Manage Spammers / Settings.

Does "Manage Friends" mean the Whitelist? Or, is the Whitelist elsewhere?

I entered my own email address under "Manage Friends", then I re-tested.

I saw my Inbox in Thunderbird briefly increase its count of unread messages by 1, then it immediately reverted to the previous count. My Inbox does not contain the new message from me to me. Junk and Trash are both empty. So it seems that Bitdefender is still suppressing messages from me to me.

Did I follow your procedure wrongly?

Scott

Hi @bPierson

I'm not sure either, as Total Security doesn't have that whitelist option. Maybe it was meant in Manage Friends, or Manage Spammers, @Flexx? And it can't be done, a whitelist, in the TBird toolbar options?

bPierson

Thank you Scott! I found that the Bitdefender toolbar in Thunderbird has a button for (antispam) Settings.

The 3 tabs within that UI are: Antispam Filters / Toolbar Settings / Cloud Settings.

"Toolbar Settings" includes "Email Rules", which shows that Bitdefender has created a subfolder named "Spam" UNDER my Trash folder in Thunderbird. The emails that Bitdefender had suppressed, are shown in the Trash\Spam folder.

I can select messages in the Trash\Spam folder, then I can click on the "Not Spam" button in the Bitdefender toolbar. This restores the message to my Inbox.

I re-tested. Now BitDefender allows an email from me to me.

Thanks to @Flexx and to Scott!

Scott

That's fantastic, nice investigative work on your end to figure this out, @bPierson. I don't use Thunderbird, but I figured it was worth a shot to see :)

Cheers :)