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Getting a chance to deal with the code in Password manager....the answer I give iis wrong.


Code I give is never right. How can I retrace my steps with a new code?


  • Scott
    Scott Defender of the month mod
    edited August 2023

    Hello @Shalyrical

    Are you talking about your master password? Do you remember where you saved your recovery key, or the pdf file when you created your master password?

    On a Windows PC, in the C: drive search box, try a search for the word recovery key etc.

    From this article:

    Why don’t you store my Master Password, and what happens if I forget it?

    The reason why we don’t store your Master Password on our servers is so that only you can access your account. It’s the most secure way. If Bitdefender Password Manager doesn’t recognize your master password, make sure you type it correctly and the Caps Lock key is not active on the keyboard.

    If you forget the master password, you can always use the Recovery Key to unlock Password Manager. During the sign-up process, Bitdefender Password Manager provides a recovery key that can be used to regain access to the account without losing your data. It’s a 24-digit code. It should be placed in a very convenient and safe place that you can easily remember.

    If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to reset your account.

    ⓘ Important: Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager.

    If needed, support can be reached from here.

    Kind regards,


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