Password Manager prompts to save new password when it hasn't changed

Tray · 2023-08-26T11:23:54+00:00

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When trying to login to my bank at truist.com, Password Manager (ver 1.3.0) prompts me save a new password when it hasn’t changed. I clicked ”Not Now” to get rid of this pop up msg. Sometimes, the same annoying popup keeps coming back. If I click on “ok” it saves a new “generated” password even though, the correct password was entered to begin with. The next time I go to log in at truist.com, the login fails. (since I haven’t changed the PW on the banks website) I’ve gone into Password Manger “Accounts” and deleted all the truist.com entries and manually entered the correct user name and password. This didn’t help and I continue to get the prompt to save a new password when it hasn’t changed.

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Alexandru_BD

Hello @Tray,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards,

Alex