When I run a scan in Rescue Mode I got a bunch more input-output errors
When I run a full system scan it shows 4 input-output errors and 2 files listed as not scanned due to the files not being found. They’re \?\\Volume{string of letters and numbers}EFI\Microsoft\boot\BCD and same thing but ending in .log. So I did a rescue scan and a lot more files showed up as not found and I had like 140 input-output errors. Full system scans from Bitdefender and Malwarebytes showed 0 concerns. I’m probably just overthinking and being unnecessarily anxious over it but I want to be sure. I’m a tech support noob so any help is appreciated.
Answers
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Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and on the basis of your product selected and type of issue you are facing you can get in touch with support representative either by email, chat or over a call.
If you choose email, you will get a ticket number on your registered email.
Generate below stated logs and attach it to the ticket number that you received on your registered email.
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to the same email within next 24-48 hours excluding weekends.
Regards
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