Firewall Not Working - Bitdefender Total Security/Build 27.0.18.96

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Hello,

After my update on Bitdefender, my firewall stopped working properly. Before, I would be able to see what apps were accessing the internet and now I only see when Bitdefender is accessing the internet. I opened Chrome, Mozilla and Brave internet browsers and none of them were shown in the "Application access" window under firewall. I also attempted to block a program from accessing the internet and it never blocked it, even thought the rule states, "Permission - Deny". I also uninstalled and reinstalled Bitdefender and it still have the same problem. Please help!

I am running Bitdefender Total Security/Build 27.0.18.96

Window 10

Processor   AMD Ryzen 9 3950X 16-Core Processor              3.49 GHz

Installed RAM   16.0 GB

Answers

  • Hello @Diggy,

    May I kindly ask you to reach the Support teams so they can gather some logs and find out what's happening there? A fix was recently deployed for a bug where the Firewall became inactive in the UI after a new release and the engineers would require more information from you so they can further troubleshoot the reported behavior.

    You can get in touch with the Bitdefender engineers by choosing one of the contact channels available here:

    https://www.bitdefender.com/consumer/support/help/

    Please keep us updated on the progress so we may help other users that might encounter this.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user