zamguard64.sys true or false malware?

lucian

bitdefender either cannot remove this malware (have many zamguard64.sys in quarantine) or this is a false poziteve

"The file C:\Windows\System32\drivers\zamguard64.sys is infected with Trojan.Spy.YXN and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clea"

Gjoksi

Hello.

Only the anti-malware researchers at Bitdefender Labs can help you with the issue.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

You could also report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

Regards.

Alexandru_BD

Hi,

For any possible malware cases, the BDsysLog would be sufficient.

Regards