update from trial version not possible - link does not work

newtobitdefender · 2023-09-20T15:55:55+00:00

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Hi,

I'm almost at the end of a trial period and would like to buy the product and make use of the advertised discount. However, the "buy now" button in the app doesn't work. It opens up the browser to

https://www.bitdefender.de/media/html/en/trial/2020/is.html?pid=SPLASH_DE_IS_TRIAL_PGEN&cid=ipm%7Cc%7Csplash%7Ctrial%7Cde%7Cis%7Con&t=Trial&d=2&type=trial&validity=yes&product=com.bitdefender.cl.is&remaining-days=2&subscription-term=30&subscription-end-date=1695397741

but when I click the "buy" button there, the link is dead. I wrote an email do Bitdefender, but so far haven't got a reply. Is there any workaround where I don't lose the discount?

Thanks!

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Accepted answers

Scott

Hello @newtobitdefender

I would get a hold of Chat, they are much quicker and you won't have to wait for an email reply.

Go through the Account Billing and Subscription prompts until reach the black Contact Support box. You should probably also let them know you were looking for the promotion on their German webpage.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott

All comments

Scott

Hello @newtobitdefender

I would get a hold of Chat, they are much quicker and you won't have to wait for an email reply.

Go through the Account Billing and Subscription prompts until reach the black Contact Support box. You should probably also let them know you were looking for the promotion on their German webpage.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott

Alexandru_BD

Hello @newtobitdefender and welcome to the Community!

If the link doesn't work for some reason, try the one below and let us know if you get the same discount for the desired product. In the meantime, the support teams should be able to come up with a fix for this. You can also try to clear the cache & cookies and use different browsers, or even icognito mode to access that page and see what happens.

https://www.bitdefender.de/renewal/

Regards,

Alex

newtobitdefender

Thanks, I contacted the chat support and they gave me a different link which worked in the end - with a different browser. The guy was actually patient and helpful - I guess it's always good to speak English though.

Alexandru_BD

Glad to hear the situation was resolved.

Remember, you can always post your inquiries in the community, and if we can't solve your request here, the Support teams will always find solutions 😉

Enjoy your Bitdefender product and have a good day!

Scott

https://community.bitdefender.com/en/discussion/comment/328660#Comment_328660

Bitdefender has some of the best support out there, especially Chat to get things going or to head us in the right direction. Don't ever lose Chat support, BD :)