Bitdefender causing long Spark Desktop startup times

Nevame

Hello all,

I have a problem with Spark Desktop app on my Windows 11 device opening very slowly. This has been going on for at least a half a year now.

If i keep it running after opening, it works just fine, but initially it takes at least a half a minute to open. When checking Task Manager, Bitdefender Virus Shield takes a lot of CPU usage while the program is booting up.

I have already tried to tinker with my Spark settings a little bit, but to no avail. Reinstalling it also does not work unfortunately.

Thank you for looking into this.

Bitdefender Total Security build 27.0.18.96 and Spark Desktop 3.8.3

Flexx

https://community.bitdefender.com/en/discussion/97207/bitdefender-causing-long-spark-desktop-startup-times

Kindly check on the below stated link:

https://www.bitdefender.com/consumer/support/answer/87461/

If issue persists, kindly contact Bitdefender support by visiting   https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly, generate and attach the following logs to the ticket number that you received on your registered email:

Generate Bitdefender BDsysLog:   https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender support tool logs:   https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender connectivity logs:   https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger in size, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards