Ads going to Calendar

Dwiman

Hi All. New to Bitdefender, and to this group. Recently, like for the past week, I've been getting ads that are going directly into my Calendar. It appears to be a "phantom email". Self made up word, email that doesn't show on my iphone, but does flash momentarily on my iwatch and on my windows based laptop. The email doesn't seem to be accessable to block it, but what it does is puts an ad on my calendar. I was trying to copy and paste it, but can't seem to do that either. I'm getting several of these a day. I'm not liking it. Any ideas? I ran a scan, but the Bitdefender didn't find anything. It feels as though I've been hacked or at least a malware virus.

Thanks,

dwiman

Gjoksi

Hello.

First, take screenshot(s) of the issue,

create a log file on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

and

create a log file on your MacOS device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/11198/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Dwiman

Thank you

Alexandru_BD

Hello @Dwiman,

Perhaps it's some kind of subscription you may be unaware of? Check if the below article helps in some way:

https://discussions.apple.com/thread/251030887

Regards,

Alex